Privacy Policy

1. Introduction

At MedsXport, we strive to provide high-quality pharmaceutical products and ensure customer satisfaction. This Refund & Returns Policy outlines the terms under which returns and refunds are accepted.

By placing an order on our website, you agree to this policy.

2. Return Eligibility

Due to the nature of pharmaceutical and healthcare products, returns are accepted only under the following conditions:

  • Product received is damaged or defective
  • Wrong product delivered
  • Product is expired at the time of delivery
  • Package is tampered or opened before delivery

📌 Important:
We do not accept returns for:

  • Change of mind
  • Incorrect product ordered by customer
  • Opened, used, or partially consumed products
  • Products without original packaging

3. Return Request Process

To request a return, please follow these steps:

  1. Contact us within 48 hours of delivery
  2. Email us at kevinurmila1926@gmail.com
  3. Provide:
    • Order ID
    • Product name
    • Clear images of the issue
    • Description of the problem

Our team will review your request within 2–3 business days.

4. Refund Policy

Once your return request is approved:

  • Refund will be processed within 5–7 business days
  • Refund will be issued to the original payment method

📌 In case of Cash on Delivery (COD):

  • Refund will be processed via bank transfer or UPI

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Incorrect shipping address provided
  • Failed delivery due to customer unavailability
  • Delays caused by customs or logistics partners
  • Product seized by customs due to local regulations

6. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order
  • Once the order is shipped, cancellation is not allowed

7. Shipping Charges

  • Shipping charges are non-refundable
  • In case of our mistake (wrong/damaged product), return shipping cost will be covered by us

8. International Orders

For international shipments:

  • Customers are responsible for checking local import laws
  • We are not responsible for customs clearance issues
  • Refunds are not applicable for orders held or rejected by customs

9. Contact Us

For any refund or return queries, contact us:

📧 Email: kevinurmila1926@gmail.com
📞 Phone: +91-XXXXXXXXXX
📍 Address: (India)